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Clear, Crisp, Concise: Ensuring Your Professional Communication Is On Target

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1.  In a well-structured email, all of the following should be included EXCEPT: Multiple subjects Signature line Salutation Body

2.  In downward formal communication, the message is passed from: Subordinate to manager Peer to peer Patient to healthcare worker Superior to subordinate

3.  Which of the following is important to consider when communicating during online Zoom meetings? Appropriate virtual background Minimizing background noise Keep video on All of the above

4.  What does the acronym ISBAR stand for? Introduction, Situation, Barriers, Assets, Recommendation Identity, Situation, Background, Assets, Resolution Introduction, Situation, Background, Assessment, Recommendation Identity, Situation, Barriers, Assessment, Resolution

5.  Which of the following is NOT considered a form of non-verbal communication? Body language Email Office décor Professional appearance