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How Communication and Behavioral Styles Impact the Supervisory Process

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1.  Interpersonal communication:
  1. occurs between two people
  2. is usually unintentional
  3. is irreversible and unrepeatable
  4. both (a) and (c)
2.  Research shows that people who engage in interpersonal communication:
  1. understand each other's perspective about 75% of the time
  2. can only explain about 25 to 50 percent of each other's behavior accurately
  3. rarely interpret the message received accurately
  4. interpret the message more accurately if the speaker is of the same gender
3.  Communicative acts:
  1. proceed from intent
  2. always involve two people
  3. occasionally have a relational component
  4. are always influenced by expectation
4.  Which of the following factors influence how we interpret information:
  1. our psychological state
  2. our degree of involvement with the other person
  3. age
  4. our physiological state
5.  Effective listening involves:
  1. Focusing on the other person's face as they are speaking
  2. Paying attention to the person who is speaking
  3. Being fully present in the moment and concentrating on what is said
  4. Interrupting to correct possible misperceptions or erroneous information
6.  Which of the following skills is most important for supervisors to use in order to facilitate critical thinking and problem solving by the supervisee:
  1. skills for giving feedback
  2. skills for analyzing data gathered
  3. conflict management skills
  4. questioning skills
7.  When providing feedback it is important to:
  1. be specific rather than general
  2. highlight personal characteristics rather than performance
  3. give advice when the supervisee shares a problem
  4. provide the feedback in writing
8.  Examining our communication style is important because:
  1. the supervisor needs to get along with the supervisee
  2. we need to understand how we come across to others
  3. we need to make a good impression on colleagues and clients
  4. we cannot be good supervisors unless we understand our style
9.  Effective communication is dependent on:
  1. relying on our perceptions to interpret the message
  2. using one style in all situations
  3. making the other person feel comfortable
  4. being communicatively competent
10.  In the survey that helps you determine your behavioral style, a style is determined by:
  1. whether or not you give immediate non-verbal feedback
  2. the verbal and non-verbal behaviors demonstrated.
  3. whether you are assertive
  4. whether you are responsive