Exam Preview for 1057: Cross-Generation Communication in Supervisio

Cross-Generation Communication in Supervision

Please note: exam questions are subject to change.

1. In terms of generational issues, what is unique about this particular time in our history? The younger generations think that their ideas and values are "universal" and thus known to all. The popular media only reinforces generational stereotypes. There really are more differences between the generations than ever before. Four distinct generations are working in the workplace at the same time. All of the above.
2. What is a "generational cohort"? A group of people who were born in the same five year period. A group of people who grew up with very similar values. A group of people who have events in common over a span of 15-20 years. A group of people who value the same world events. All of the above.
3. Name three defining events for the Traditionalists. WWII, the GI Bill and the civil rights movement The walk on the moon, WWI, and Prohibition The great depression, women's right to vote, WWII The Roaring 20's, WW I, and a high divorce rate All of the above
4. Name three defining events for Baby Boomers. Watergate, the Vietnam war, and a booming economy The assassination of Martin Luther King, AIDS, and The New Deal The fall of communism, the walk on the moon, and the assassination of John F Kennedy The Korean War, the women's movement, and the fall of the Berlin Wall
5. Name three defining events for Generation Xers. Advent of technology, Watergate, and a high divorce rate Expansion of mass media, the Challenger incident, and AIDS Terrorism, advent of technology, and assassination of Robert F Kennedy Space shuttle disasters, the Challenger incident, and fall of the Berlin Wall All of the above.
6. Name three defining events for Millennials. The Challenger incident, readily available drugs, World Trade Center attacks Space shuttle disasters, terrorism, and advent of technology Columbine, proliferation of gangs, and Desert Storm Desert Storm, fall of communism, and school campus violence
7. Researchers Hershatter and Epstein (2010) in their review of hundreds of surveys over the last five years found the following two significant factors that differentiate Millennials from other generational cohorts: Their technological "sixth sense," and their history and "expectation of organizational accommodation Their ability to collaborate with others and their appreciation of diversity Their work-life balance and their optimism Their ability to collaborate with others and their technological "sixth sense" All of the above.
8. According to results of the 2007 Pew Research Center's survey: Millennials do not have close contact with their families. A majority of Millennials use social networking sites. Millennials are discontent with their lives. Millennials worship well-known political figures. All of the above.
9. Generational misunderstandings can be due to the following factors: The older generations are no longer at the top of the workplace hierarchy. Each generation thinks that their values and expectations are shared by all. There are different perceptions about work ethics. Over- and underaccommodative talk can cause misunderstandings. All of the above.
10. In order to improve possible generational miscommunication in supervisory relationships, the CSD supervisor might: Focus on the strengths of each generation rather than the perceived "weaknesses" Be aware of generational stereotyping. Examine one's own supervisory relationships to determine if any generational assumptions are being made. Discuss generational characteristics that might lead to misunderstandings. All of the above.