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Health Literacy: Effective Client Communication and Education

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1.  Plain language includes all of the following EXCEPT: Organizing information so that the most important points come first Using a passive voice Breaking complex information into understandable chunks Using simple language and defining technical terms

2.  Which of these populations are likely to experience limited health literacy? Adults over the age of 65 People with incomes at or below poverty levels People with less than a high school degree or GED All of the above

3.  Which of these is NOT a sign of low literacy? Not knowing the names of regularly used medications Making excuses for not reading (e.g., forgetting glasses) Good compliance and follow through with treatment recommendations and appointments Bringing someone who can read to appointments

4.  According to research studies, persons with limited health literacy skills are more likely to do all of the following EXCEPT: Attend to their health by implementing preventative measures Have chronic conditions Report their health as poor Skip important preventive measures

5.  Which of the following is/are strategies for therapists to improve clients health literacy? Be informed about health literacy and recognize it Recognize individual and societal barriers to the promotion of health literacy Consider health literacy by making information accessible All of the above

6.  Which of these is NOT recommended for obtaining translated education materials? Using trained, internal bilingual staff members as translators Using the patient's minor child to assist with translation Collaborating with the community of the target audience Locating web-based resources

7.  Common readability tools include all of the following EXCEPT: Fry Readability Formula The Measure Test Readability Standard The Flesch-Kincaid Grade Level Readability Formulas Microsoft Word

8.  What type of literacy is NOT measured by the Newest Vital Sign? Understanding/application of words (prose) Numbers (numeracy) Cognitive and execution skills for digital environments (digital literacy) Forms (documents)

9.  Which of these should NOT be considered when developing educational/written materials for your patients? Write at an 8th-9th grade reading level Use short sentences Follow grammar rules Use 12-point font or higher

10.  The "Ask Me 3" includes the following questions: What is my main problem? What do I need to do? What do I need to do? The "Ask Me 3" ___________________. Is intended to help patients become more active members of their health care team Improves communication Develops patient-centered goals All of the above