Help -Live Webinars

What is a live webinar? live webinars are the profession's premier internet-based educational seminar series. The most compelling part is that you can participate from almost anywhere! Using our simple to use e-learning platform, all that is required is access to a computer (PC or Mac) with a web browser (i.e. Chrome, Internet Explorer, Firefox), Flash Player 10 or higher and high-speed internet access. Also, mobile device access is supported with the Adobe Connect app available for free in the App Store or Google Play. The live format allows participants to interact with the "Expert" via question and answer sessions, and presentation of timely information in an efficient and inexpensive way.

What if I am not available during the live webinar?

All live webinars are recorded and archived on The video course will be made available within 2-3 business days following the live webinar. Simply visit us at, click on the ""Continuing Education" link, select the "Video Course" option, locate the video course, and follow the instructions to register for the course. If you miss a live webinar, you can simply view the recorded version of the course instead.

Can I earn CEUs/Hours for a live webinar?

YES! All live and video courses are available for CEUs/Hours through AOTA and NBCOT. You will need to check the course listing on for the CE details of a specific course. Once a live webinar has ended you will be required to take a short multiple choice exam to earn your CEUs. You will be sent a post event email that will give you instructions on how to do complete the test. You must complete this test within 7 days of the live webinar to earn CEUs/Hours. Please see our CE Processing Help for more information.

How do I register for a live webinar?

Simply visit us at and login to your account. Click on the "Continuing Education" link and select "Live webinar Courses." When you are ready to register for your course, simply select the "Register Now" button.

What do I need to participate in a live webinar?

  • Windows or Mac based computer
  • Broadband internet connection (DSL, Cable)
  • A web browser (i.e. Internet Explorer, Firefox, Safari)
  • Flash Player 10 or higher
  • Speakers and/or headphones connected to your computer to listen to the presentation.
  • To ensure your computer is prepared, perform an eLearning test drive.
  • If you experience connectivity issues, please close all other windows/programs, and utilize a hard-wired connection. If your issues persist, it is recommended you try another web browser. 

Using a mobile device? Please note you must install the free Adobe Connect App on your mobile device. The app is available from the Apple Store or Google Play. 

Can I take a test drive to check my system?

The Live Webinar Test Drive is a series of diagnostic tests to ensure your computer is prepared for a live course. Click here to view the Test Drive information pageNOTE: If you are unable to complete the series of diagnostic tests, please contact us immediately at 866-782-9924 so that we can assist you with set up.

How do I login to a live webinar?

We recommend that you login to a live webinar 20 minutes ahead of the scheduled start time in case there are any login issues with your computer. Please make sure you have all needed software/hardware installed on your computer as listed above. During login if you are prompted to install the Adobe Connect Meeting Application, please do so.

There are two easy ways to login to a live webinar: 

  1. When you registered for the live webinar you were sent an email that contained an invitation link. Click on the invitation link in your email and you will be automatically logged into the session. Once you are logged in the Event Moderator will instruct you on how to interact within the course.
  2. Login to your user account and navigate to your Dashboard.  Your live webinars are listed on the right, along with a button labeled "Attend Now;" Click the "Attend Now" button up to 30 minutes before the scheduled start time of the webinar to enter the online classroom.

During the live webinar how do I download copies of the handouts?

If handouts are available, they can be downloaded during the live webinar from the "File Share" pod. To download a handout, click on the title of the handout and then click the "Save to my Computer" icon.

A new browser window will open with a "Click to download link." Click the link and save the file to your computer. NOTE: Pop-up blockers may prohibit the browser window from opening; disable your pop-up blocker if you cannot download the file.

Use the File Share pod to download handouts.

Course Handout Example

It is at the discretion of the Presenter if there will be any handouts for a given course, therefore, not all live webinars will have handouts that can be downloaded and printed out. Download files are typically in PDF format. Click here to download and install Adobe Reader (free). You may download the Handouts from the File Share Pod at any time during the live webinar.

During the live webinar how do I ask the presenter questions? Do I need a microphone? 

To ask a question of the presenter, simply type your question in the Chat (Q&A) pod. Type your message in the bottom white bar of the pod and click the carriage return icon to send your message. A microphone is not required to participate in a live webinar. You may ask questions using the described Chat method.

Example of Chat Feature

How do I earn CEUs/Hours for participating in live webinar?

If a live webinar is offered for CEUs/Hours, once a live webinar  has ended you will be required to take a short multiple choice exam to earn your CEUs/Hours and complete the process. Please see our CEU Processing Help for more information. Please note that for live webinars you must complete your CE exam within 7 days of the live webinar or you will not be able to earn CEUs/Hours.

I need help logging into a live webinar! – Troubleshooting 

Here are the most common steps you can take if you are having trouble logging into a live webinar or if you experience any difficulty during the webinar.

Step 1: Make note of any error message that you have seen. This will be important if you need to call us for technical support.

Step 2: Make sure that you have installed both the Adobe Connect Meeting Application and Flash Player. To perform a diagnostic test of your computer that installs any missing applications, please click here. The link includes a series of 4 tests; upon completion of each test, a green check mark will appear to the left of the number with success. If you are prompted to install the Adobe Connect Meeting Application or Flash player, please do so. Upon successful completion, log back into the live webinar via your invitation. If you are unable to complete the diagnostic series of tests, please contact Technical Support for assistance at 866-782-9924 (select option 3)

Step 3: Enter the live webinar by logging into your CEU account.

  1. Sign In to your account by clicking the 'Sign In' button.
  2. Navigate to your Dashboard.
  3. Find the live webinar listed on the right.
  4. Click on the "Attend Now" button.

NOTE: This link will only allow you to login to the live webinar during the scheduled time of the live webinar..

If you are logged into your event and experience audio problems, please make sure that your speakers/headphones are connected to your computer securely, turned on with the volume at mid level, and that they are not muted.

If you have gone through all of these steps and continue to experience problems, please contact us at 866-782-9924, or send a note to the moderator using the Chat (Q&A) Pod and we will help you directly.

Are accommodations available? is committed to providing equal opportunities in accordance with all applicable laws. If you are in need of a disability-related accommodation, please contact We will review your request and respond in a timely manner. Please note that we will require a minimum of 2 weeks to provide a reasonable accommodation for your request.