OccupationalTherapy.com Phone: 866-782-9924


Clear, Crisp, Concise: Ensuring Your Professional Communication Is On Target

Course: #5439Level: Intermediate 1 Hour 1393 Reviews
Video

This course provides an overview of professional communication as it relates to verbal, non-verbal, and written communication. A variety of examples will be used to highlight exemplary ways to communicate getting your message heard and understood.

This is Day 2 of the Professional Issues Virtual Conference.

Course created on February 1, 2022

Preview Exam
unlimited ceu access $99/year Join Now

On Demand

Course Type: Video

CEUs/Hours Offered: AOTA/0.1 Intermediate, Professional Issues, 03718; CE Broker/1.0 General (FL), Patient Related (AL), General Continuing Education (GA), Professional/Health Care Related (SC), Related To OT (AZ), Related To OT (LA), Directly Related To OT (MS), Directly Related To OT (TN), CE Broker #20-895932; IACET/0.1; NBCOT PDUs/1.25 Intermediate, Education And/or Research

Learning Outcomes

  • checkmarkAfter this course, participants will be able to identify ways to ensure communication is delivered in a professional manner.
  • checkmarkAfter this course, participants will be able to recognize errors in verbal and written communication that minimize the intended message.
  • checkmarkAfter this course, participants will be able to list the essential elements of clear professional communication.

Agenda

0-5 Minutes Introduction; Importance of communication in healthcare settings
5-10 Minutes Email/written communication when to use, when not to, and ensuring the proper message is delivered
10-20 Minutes Proofreading sample emails and written messages including documentation of notes
20-25 Minutes Verbal communication: Clarity, Respect, Confidence
25-30 Minutes Public speaking/Zoom meeting communication Do’s and Don’t’s
30-35 Minutes Communicating in a crisis or high-stress setting using the ISBAR technique
35-40 Minutes Non-verbal communication
40-45 Minutes Inappropriate non-verbal communication
45-50 Minutes Importance of active listening/rephrasing the message
50-55 Minutes Examples of not listening and misinterpreting the message
55-60 Minutes Summary; Q & A

Reviews

1393 Reviews

Presented By


More
Presenter Disclosure: Financial: Ingrid Provident has received an honorarium for presenting this course. Non-financial: Ingrid Provident has no relevant non-financial relationships to disclose.

Sponsor Disclosure: This Course is presented by OccupationalTherapy.com, a Continued site.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.

View Course Help

Login and logout times will be recorded and documented.

Passing an online exam and completing a course evaluation will be required to earn continuing education credit.

Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.

On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a OccupationalTherapy.com member. Participants must complete the entire course; partial credit is not allowed.

OccupationalTherapy.com is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.

Visit our Contact us page or give us a call if you have questions.


American Occupational Therapy Association

American Occupational Therapy Association

OccupationalTherapy.com is an AOTA Approved Provider of professional development, #7659. Course approval ID# 03718. This distance learning - independent course is offered at 0.1 CEUs (Intermediate level, Professional Issues Area). The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.


CE Broker

CE Broker

OccupationalTherapy.com is an approved provider for CE Broker, provider #50-14558. This course is offered for 1.0 hours, General (FL), Patient Related (AL), General Continuing Education (GA), Professional/Health care related (SC), Related to OT (AZ), Related to OT (LA), Directly Related to OT (MS), Directly Related to OT (TN) category/categories. If you are an OT/OTA in Alabama, Arizona, Florida, Georgia, Louisiana, Mississippi, South Carolina or Tennessee, CE Broker may be of interest to you.


International Association for Continuing Education and Training

International Association for Continuing Education and Training

continued, LLC, DBA OccupationalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.


National Board for Certification in Occupational Therapy

National Board for Certification in Occupational Therapy

OccupationalTherapy.com is a NBCOT® Professional Development Provider. This course is offered for 1.25 NBCOT PDUs (Intermediate level, Education and/or Research Area). NBCOT® is a registered trademark of The National Board for Certification in Occupational Therapy, Inc.


Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.