Emotional Intelligence In Healthcare: Driving High-Quality Care And Team Performance
Course: #9655Level: Introductory 1.5 Hours 18 Reviews
This course extends beyond technical skills to examine the profound impact of emotional intelligence (EI) on healthcare professionals. It covers the five core domains of EI and how they directly influence patient outcomes, team collaboration, and stress resilience. In addition, evidence-based strategies are presented to enable course participants to enhance their own EI, improve clinical effectiveness, and enhance leadership capabilities in busy healthcare settings.
This is part of a 4-part series on professional soft skills/leadership.
On Demand
Course Type: Video
CEUs/Hours Offered: AOTA/0.15 Introductory, Foundational Knowledge, 15204; CE Broker/1.5 CE Broker #20-1354363; IACET/0.2; NBCOT PDUs/1.88 Beginner, Education And/or Research
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
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Learning Outcomes
- After this course, participants will be able to list the five core domains of emotional intelligence.
- After this course, participants will be able to describe the impact of high versus low emotional intelligence behaviors on teamwork and organizational culture in healthcare.
- After this course, participants will be able to explain evidence-based strategies to enhance self-regulation and empathy in a healthcare setting.
Course created on January 27, 2026
Agenda
| 0-10 Minutes | Introduction, and the Case for Emotional Intelligence (EQ) in Healthcare |
| 10-20 Minutes | Personal Assessment |
| 20-40 Minutes | Five Core EQ Domains |
| 40-75 Minutes | EQ in Action: Scenarios and Leadership |
| 75-85 Minutes | Application and Call to Action |
| 85-90 Minutes | Summary |
Reviews
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Presented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
More
Financial: Robin Arthur received an honorarium for presenting this course. She is the owner of a private practice that provides psychological services and consulting.
Non-financial: Robin Arthur has no relevant non-financial disclosures.
Sponsor Disclosure: This Course is presented by OccupationalTherapy.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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American Occupational Therapy Association
OccupationalTherapy.com is an AOTA Approved Provider of professional development, #7659. Course approval ID# 15204. This distance learning - independent course is offered at 0.15 CEUs/contact hours (Introductory level, Foundational Knowledge Area). The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.
CE Broker
OccupationalTherapy.com is an approved provider for CE Broker, provider #50-14558. This course is offered for 1.50 hours. If you are an OT/OTA in Alabama, Arizona, Arkansas, Florida, Georgia, Kansas, Louisiana, Michigan, Mississippi, New Hampshire, North Dakota, Oklahoma, South Carolina or Tennessee, CE Broker may be of interest to you.
International Association for Continuing Education and Training
continued, LLC, DBA OccupationalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.
National Board for Certification in Occupational Therapy
OccupationalTherapy.com is a NBCOT® Professional Development Provider. This course is offered for 1.88 NBCOT PDUs (Beginner level, Education and/or Research Area). NBCOT® is a registered trademark of The National Board for Certification in Occupational Therapy, Inc.