This course explores transformative communication in healthcare and leadership, contrasting it with transactional approaches. It covers communication barriers and application of the CONNECT model. It also includes evidence-based strategies for emotional regulation, respect, and validation, to foster trust and improve outcomes in challenging interactions. The focus is on developing practical skills to enhance collaboration and psychological safety in daily clinical and leadership practice in healthcare settings.
On Demand
Course Type: Video
CEUs/Hours Offered: AOTA/0.15 Introductory, Professional Issues, 15010; CE Broker/1.5 CE Broker #20-1350044; IACET/0.2; NBCOT PDUs/1.88 Beginner, Education And/or Research
Course Preview
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Learning Outcomes
- After this course, participants will be able to explain the difference between transformative and transactional communication in healthcare and leadership contexts, and describe how communication skills foster trust, collaboration, and psychological safety with patients and colleagues.
- After this course, participants will be able to list 3 common barriers to productive dialogue and describe evidence-based strategies for controlling emotions, offering respect, and validating others in high‑stakes conversations in healthcare.
- After this course, participants will be able to explain how to use the CONNECT model to improve communication effectiveness in healthcare settings, including practical methods to validate others.
Course created on January 7, 2026
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Communication in Healthcare: Why it Matters |
| 20-30 Minutes | Foundational Aims of Communication |
| 30-35 Minutes | Dialogue v Winning |
| 35-45 Minutes | Barriers to Discourse |
| 45-50 Minutes | Dialogue v Debate |
| 50-60 Minutes | CONNECT Model - Overview |
| 60-75 Minutes | CONNECT Steps |
| 75-85 Minutes | Putting it Together: Practice & Tiips |
| 85-90 Minutes | Summary, Resources |
Reviews
21 ReviewsPresented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
More
Financial: Robin Arthur received an honorarium for presenting this course. She is the owner of a private practice that provides psychological services and consulting. Non-financial: Robin Arthur has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by OccupationalTherapy.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a OccupationalTherapy.com member. Participants must complete the entire course; partial credit is not allowed.
OccupationalTherapy.com is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email accessibility@continued.com. We will review your request and respond in a timely manner.
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American Occupational Therapy Association
OccupationalTherapy.com is an AOTA Approved Provider of professional development, #7659. Course approval ID# 15010. This distance learning - independent course is offered at 0.15 CEUs/contact hours (Introductory level, Professional Issues Area). The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.
CE Broker
OccupationalTherapy.com is an approved provider for CE Broker, provider #50-14558. This course is offered for 1.50 hours. If you are an OT/OTA in Alabama, Arizona, Arkansas, Florida, Georgia, Kansas, Louisiana, Michigan, Mississippi, New Hampshire, North Dakota, Oklahoma, South Carolina or Tennessee, CE Broker may be of interest to you.
International Association for Continuing Education and Training
continued, LLC, DBA OccupationalTherapy.com, is accredited by the International Association for Continuing Education and Training (IACET). continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.
National Board for Certification in Occupational Therapy
OccupationalTherapy.com is a NBCOT® Professional Development Provider. This course is offered for 1.88 NBCOT PDUs (Beginner level, Education and/or Research Area). NBCOT® is a registered trademark of The National Board for Certification in Occupational Therapy, Inc.